Specialized Member Success Assistants for CrossFit Affiliates
Reclaim Your Passion. We'll Handle the Admin.
We provide highly trained Virtual Assistants specifically for CrossFit affiliates. Our VAs aren't just administrative support; they're an extension of your team, deeply integrated into your unique operations.
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You started your gym because you love CrossFit, not to spend endless hours on PushPress, answering emails, or managing billing. The daily grind of administrative tasks can steal your time, burn you out, and limit your gym's growth.
Why work us...
Not only can we help you with admin, but here's the best part: Your member success assistant arrives fully trained in PushPress and in CrossFit customer service, so they already speak the language. Our MSAs aren't just administrative support; they're an extension of your team, deeply integrated into your unique operations. Get focused, expert customer and admin support, 5 days a week, allowing you to offload critical tasks and focus on your business.
The Stuff We Will Do
actually this is just the start...
1
Member Management
Holds, cancellations, upgrades and billing, we'll take care of all of that. No more members telling they're going away for 2-weeks between classes. Enjoy seamless member management as your MSA handles your community engagement with professionalism and empathy.
2
Inbound and Outbound Communication
We'll take care of those emails from members, leads and new members. Increase your touch points with new members by allowing your MSA to guide them through their onboarding, checking in along the way.
Foster better community through communication of rewards, events and updates!
3
Appointments, Free Trials, Drop ins and Leads
Don't miss out on growing your community and sharing it with others. We'll take care of booking and payment for your drop ins, as well as setting up free trials or consultations, depending your business - either way, we'll make sure that process is streamlined.
Our process is smooth and simple
01
Let's chat more
We love the fact that every affiliate is different which is why we take the time to understand your goals. We'll talk you through the process and offer advice on getting the most out of your Member Success Assistant.
02
MSA Assignment & Onboarding Week
We match you with an MSA and get them brought up to speed to ensure awareness on your community's unique culture, along with your unique policies and procedures. Because your MSA is already trained on PushPress and customer service, they can spend more energy on matching your style.
03
Seamless Integration & Launch
We prioritize your success above all else, ensuring that every interaction with our services exceeds expectations. Our rigorous quality assurance processes guarantee top-notch results every time.
